Satisfied

Overall, it was pretty good, but the car had some scratches when handed over. Remember to take a video for evidence to avoid disputes when returning the car.

Very satisfied. They provided detailed reminders and explained how to handle border crossing after learning about my need for it. Regarding insurance, they knew I had already purchased it in advance and did not try to upsell any additional insurance.

The car pickup was handled by an elderly man who wasn't very proficient in English, making communication difficult. Moreover, he was unwilling to address some of the questions we raised. However, I would like to compliment the staff member during the car return process—his English was good, he was enthusiastic, communication was smooth, and he was patient. Thumbs up!

Satisfactory