I booked a sedan Toyota Corolla, but the store gave me a hatchback instead. Please note, sedans and hatchbacks are classified into different categories when booking, with hatchbacks being a lower tier. Since I had a lot of luggage, I had to switch back to a sedan. After discussing with the staff, they insisted that I booked a hatchback. I showed them a screenshot of my order and explained that, although it was in Chinese, the image clearly showed a sedan. Eventually, they reluctantly gave me a sedan Toyota Corolla, but they told me it was only because I rented it for one day; if it had been multiple days, they wouldn't have accommodated me. I'm not sure who is to blame here, but the experience wasn't pleasant. Additionally, the car's condition was one of the worst I’ve encountered in years of renting. The trunk seemed to have been in an accident, with large gaps. The mileage was near 60,000, which is quite high. The seats and door panels were filthy, with even some graffiti from a marker.

The service was quite good and patient.

Very good

The car was overbooked, had to wait for a few hours with no certainty if we would get a car, so we were forced to upgrade and pay extra for a larger seven-seater. I think the upgrade should have been free, not forcing us, the consumers, to pay more.

Satisfied