I was quite satisfied with the overall service during this car rental experience. I’d give it 5 stars. The rental price was reasonable compared to previous occasions. Besides the 300 euros deposit, there was an additional 30 euros service fee. The Volkswagen car we rented was manufactured in 2024 and had only 2,100 kilometers on it when we picked it up—a brand-new car. We booked the car pickup for 9:00 AM and arrived a bit earlier, but the counter staff told us to come back at exactly 9:00 AM to proceed. The rental process was simple; they asked if we had insurance, we showed them our insurance documents, and they didn’t try to sell us additional coverage. Returning the car was even more convenient—just drive it into the garage, hand over the keys, and you're done. No further formalities were required. Compared to our experience with ALAMO in Zurich last June, which was a disaster, this was so much easier. From now on, we’ll rent with Europcar. Although their costs might be slightly higher, the pickup and return process is hassle-free, the cars are well-maintained, and the overall experience is reliable.

Europcar provided a diesel Hyundai I40 this time, just as I initially requested. It met my expectations. Picking up and returning the car at the airport was convenient. I drove 1600 kilometers, and the built-in navigation system was very effective; the portable GPS provided was quite average and not as good as the TOMTOM app on my phone. Overall, I am quite satisfied with the car rental company.

The service at europcar was terrible this time. I rented cars there for the last 5 years.....convenient and friendly. on the day of pick-up I called in to find out if I can pick up the car an hour later (5pm instead of 4pm), I was told NO PROBLEM. Arriving at Europcar I found out, that the store closed at 4pm. I had to spend the night in Ravensburg and pick up the car the next morning. I did not get re-imbursed for the day I had no car. Turning the car in was also a problem, I was told to drop off the car in Friedrichshafen, since the location closed permanently. This was VERY inconvenient for me. I had to find somebody to pick me up to get back to Ravensburg. No transportation was offered. (I was told to take the train or a bus!!!) Voucher # 1102622252. On top of it....I hated the car!!!!