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Search for ACE Car Rentals in London

The worst wait I have ever experienced in my life

Reviewed: Fri, Jul 12, 2019
About ACE: 6.0 /10
The longest wait and an error on my part cost me 4 times the original quote but there was no compromise on their part.
Ford Focus image
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Compact | Ford Focus or similar

Relevant Reviews on ACE Heathrow Int l Airport

Archer Broad

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ACE
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, May 7, 2018
About ACE: 8.0 /10
Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.

J.McDougall

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Economy | Ford Fiesta or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Nov 8, 2019
About ACE: 10.0 /10
Friendly staff, car was exactly what was ordered with no problems.
About QEEQ: 10.0 /10
Used EasyRentCars.com multiple times and can not be happier. 10/10

L.McNab

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Compact | Ford Focus 2 Doors or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Sep 20, 2019
“car boot failed so I had to call out AA and waste a few hours while they were unable to fix it”
About ACE: 7.7 /10
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
About QEEQ: 8.0 /10
ok

J.O'brien

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Compact | Ford Focus Cabrio or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Apr 26, 2019
“Great except for the 2.5h wait !”
About ACE: 9.3 /10
Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ: 8.0 /10
Great very easy to use

M.Alsalem

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Mini Van | Ford S-Max 7 Seats or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Sat, Aug 11, 2018
“A professional rent a car company”
About ACE: 8.2 /10
Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!

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