I’m very satisfied with the overall service. Always check reviews before traveling; they can be really helpful. The customer service was very responsive and patient, making me feel supported even while away from home. I want to thank the customer service reps I spoke with. Great job!
I booked a manual Golf, but the counter said they didn't have it. Initially, they offered to replace it with a Skoda Fabia, which was surprising because that's a downgrade rather than an upgrade. Later, they switched it to a small Kia SUV, claiming it was a new car. However, it had poor performance and was hard to drive, the interior had a strong smell, and there was a scratch on the front right wheel arch that wasn't marked. They also didn't provide an email address to send photos of the damage, which ended up causing lengthy and exhausting communication with the platform.
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Customer Service
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