When I picked up the car, I was given a BMW 320 Touring, which is smaller than the Passat Touring I initially reserved. The trunk couldn't fit three pieces of luggage (the Passat was advertised as being able to fit three pieces). This forced me to upgrade the car. During the upgrade, the staff claimed it would only cost an additional 20 CHF per day with no change to the insurance fee, but the actual charge was 25 CHF per day, plus close to 100 CHF in taxes (which the staff didn't mention). I emailed them, but they insisted it was my fault and said everything had been communicated. When I returned the car and confronted the staff with the order, he dishonestly claimed the charge was 20 CHF per day plus 25 CHF with taxes (the order clearly stated 25 CHF per day and nearly 100 CHF in taxes). Absolutely ridiculous.

Jafresi and David were very helpful and very kind. 11 out of 10 for their cooperation.

I booked a GULF model on the Zuzuche website, but ALAMO informed me that this model was unavailable at pickup and offered a different model instead. They also required a €2000 insurance deposit (even though I had purchased comprehensive insurance on the Zuzuche site). I don't understand why. It's been over ten days since I returned, and the €2000 deposit is still frozen.

Renting a car in Switzerland is really convenient. There are clear signs at the airport showing you where the CAR RENTAL area is. Returning the car is also easy with clear signage indicating where to go—just drive back to the airport.

Very efficient. I already purchased full insurance, and there were no additional sales pitches. They even drew the pick-up and drop-off routes on paper, which was helpful.