Alamo Zurich Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Gale Stone

Switzerland

Reviewed: Sat, Oct 12, 2024

About Alamo: 2.0 /10

When I picked up the car, I was given a BMW 320 Touring, which is smaller than the Passat Touring I initially reserved. The trunk couldn't fit three pieces of luggage (the Passat was advertised as being able to fit three pieces). This forced me to upgrade the car. During the upgrade, the staff claimed it would only cost an additional 20 CHF per day with no change to the insurance fee, but the actual charge was 25 CHF per day, plus close to 100 CHF in taxes (which the staff didn't mention). I emailed them, but they insisted it was my fault and said everything had been communicated. When I returned the car and confronted the staff with the order, he dishonestly claimed the charge was 20 CHF per day plus 25 CHF with taxes (the order clearly stated 25 CHF per day and nearly 100 CHF in taxes). Absolutely ridiculous.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on Alamo Zurich Airport

Donald Dickens

Switzerland

1 days rental

Reviewed: Sat, May 17, 2025

About Alamo: 10.0 /10

Very satisfied.

About QEEQ: 10.0 /10

Clyde Zephaniah

Switzerland

1 days rental

Reviewed: Wed, May 7, 2025

About Alamo: 8.0 /10

【Real Experience Renting a Car at Zurich Airport | Lazy Version Summary】 ✅ Pros: 1⃣ Super Convenient Location: The pickup point is directly opposite the airport arrival hall, a 5-minute walk with clear signs. 2⃣ High Service Efficiency: Staff are fluent in English, and the process is completed within 10 minutes, keys handed over directly. 3⃣ Reliable Vehicle Condition: Received a car less than 2 years old, full fuel, clean interior, Swiss car rental quality is trustworthy. ⚠ Notes: ▪ Price Excludes Tax: On-site payment may be about 50% higher than the booking price (e.g., website shows 100 CHF, actual payment around 150). ▪ Be Cautious About Model Upgrades: Avoid being tempted by 'free upgrades' unless necessary, as they might come with hidden tax and insurance costs. ▪ Two Options for Insurance: → Hassle-free: Choose full coverage from the rental company (about 30 CHF extra per day, no need for inspection at drop-off). → Cost-saving: Buy third-party insurance in advance (remember to take videos of the entire car during pickup, especially wheels and windows).

About QEEQ: 10.0 /10

Hayden Johnson

Switzerland

1 days rental

Reviewed: Mon, Mar 10, 2025

About Alamo: 10.0 /10

Pretty good.

About QEEQ: 10.0 /10

Yedda Murray

Switzerland

1 days rental

Reviewed: Tue, Aug 13, 2024

About Alamo: 10.0 /10

Very satisfied.

About QEEQ: 10.0 /10

Ben

Switzerland

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Mon, Nov 4, 2019

“Straight forward no fuss”

About Alamo: 10.0 /10

It was really smooth process. We were given a brand new car too! We were a little bit late for return but the staff were cool about it and didnt charge us a cent. Kudos to them

About QEEQ: 10.0 /10

Really straight forward process

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