There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.

Staff at Surprice upon returning car were rude and are currently trying to con me over supposed damage damage to car. Currently in dispute. Almost missed our return flight as initially refused to take us back to airport and had to cal a taxi. Spoliled our holiday.

The car was very basic. Collection was long, we had to pay for a toll road box in the car and they held my credt card details incase there was any damage they could take up to €1500 which was a worry as my card was empty for my holiday. Also we took out insurance with another company which they told us was not really the right thing to do. The car had alot of marks and scratches and we was told we will be charged for any imperfection no matter how small. On the third day the engine management light, anti skid break and exclamation warning lights all came on. I contacted them and emailed images they said 'oh don't worry as the lights are yellow its ok if they change to red then they will collect it and we will have to go to the office by taxi and get another car" so it was a worry to be driving it with all the lights on. The whole experience was not nice, I would never use this company again.

Excellent service

I was charged €175 for a mark no more than 1mm x 2mm. It was a new car and I was told it had no damage. In dark would not have seen this mark. I have rented with Surprice before and cars were covered in scratches, bumps etc. Though new, the indicator was faulty, gear knob had not been fitted correctly. Never renting from them again