Mostly good, would definitely use again, but would check tyres first in future.
Tamara
Australia
Reviewed: Thu, Jul 11, 2019
About Aucar:9.3/10
The staff were lovely at Aucar, they were super helpful and polite. I pre arranged for a certain type of car to fit everything in. Both vehicles requested were there all ready for us.
We did have a sheriff question us about some outstanding warrants on the vehicle but nothing came of it, and the car wasn’t seized thankfully.
Both cars tyres hardly had any tread on them and one tyre constantly lost air. We filled it each day.
The originally booked SUV was not available and was downgraded. When we got the keys and entered the car, the safety lock was broken, which was unsafe especially for children. We switched to a second car, only to find the air conditioning blew out hot air. After much hassle, we switched to a third downgraded car, wasting nearly 2 hours (from the original 1 PM to nearly 3 PM). In a hurry, we took the third downgraded car, but soon discovered it had no GPS and not even a USB port. During our 4-day Melbourne trip, we had to navigate with 3 phones taking turns. We couldn’t listen to music or take photos to save battery for navigation. Charging phones became our top priority every night at the hotel, or we couldn’t use the phones for navigation the next day. In desperation, we bought a car USB port, which didn’t work in the car but worked fine in a friend’s car, proving the car port was broken. Terrible service!!!
From airport pickup, car rental, travel inquiries, driving tips, to refueling before return, the service was excellent throughout. Very patient and detailed. Thumbs up!
The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.
About QEEQ:10.0/10
The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Mostly good, would definitely use again, but would check tyres first in future.
Relevant Reviews on Aucar Aucar Mel airport
Bradley Jefferson
-
-
-
-
View more >Miles Judson
-
-
-
-
View more >Cornelia Elizabeth
-
-
-
-
View more >Joseph Pater
-
-
-
-
View more >Petropoulos
-
-
-
-
View more >