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Live chat Email us Service Code: 6151306170
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I would not do it again.

Reviewed: Thu, Jul 11, 2019
About ACE: 6.7 /10
Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on ACE Harry Reid International Airport

Tammy

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Sep 13, 2019
“Ok”
About ACE: 9.0 /10
I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.
About QEEQ: 10.0 /10

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Mon, Aug 5, 2019
“Terrible”
About ACE: 3.0 /10
Long wait to check in and out Non maintenanced vehicles Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat. Overall horrible experience will never rent from Ace again. Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.

D.Yetke

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Full Size | Nissan Altima or similar
Reviewed: Fri, Jun 7, 2019
About ACE: 9.3 /10
Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.
About QEEQ: 10.0 /10

Jay

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Medium SUV | Ford Escape or similar
Reviewed: Thu, May 30, 2019
“Not as expected or promised”
About ACE: 8.0 /10
They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.
About QEEQ: 9.0 /10

X.Carpenter

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Economy | Chevrolet Spark or similar
Reviewed: Mon, Mar 18, 2019
“Did not get the price promised”
About ACE: 7.3 /10
I was supposed to get the price of $230 but ended up paying $305.

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