The staff seemed indifferent, asked me to wait outside in line while engaging cheerfully with customers inside. I waited a long time before being allowed to enter, which felt disrespectful to customers.
The car was very new, with only a little over a thousand miles on it. However, the tank wasn't full, and the vehicle wasn't thoroughly inspected during pickup. I'll make sure to take photos next time for documentation.
It seems that Budget's locations are busier than others, possibly because they are more affordable. For popular pickup and drop-off spots, it's best to allocate a little extra time. The staff were quite busy, but their service was not affected. If you prepare your questions in advance, they will answer them clearly.
Overall good experience, but let's see how the deposit refund goes!
About QEEQ:8.0/10
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