During pickup, the attendant just threw me the keys and left. I had to call him back three times. It was 11 PM, very dark, and the inspection was rushed. It was my first time renting a car and I had no experience. My local SIM card didn't have signal (though it was a VIP card). During return, they even took photos under the vehicle saying there were scratches. There was an old, tiny rusted scratch that they claimed was my fault. If it were indeed my fault, I'd own up to it, but I've been driving for 13 years and would know. Though I'm a female driver, I drive 5000 km annually on rough roads in Yunnan-Guizhou, China. My skills are not bad.
They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.
The car pickup process was fine, but the drop-off at the airport was very unsatisfactory. The main issue was that they did not acknowledge the existing scratches on the front right bumper and insisted it was our fault, claiming it wasn't recorded in their system. When we picked up the car, the Eurocar staff was very careless and didn't confirm with us if there were any issues with the lower front right area. They just did a rough check and only documented some scratches after we insisted. During the return, they focused on the areas that weren't confirmed initially and blamed us, even though it was clearly old damage. They just said it wasn't recorded in their system, so it was our responsibility. Additionally, they asked us specifically about our insurance coverage and, upon learning we only had basic insurance, started nitpicking to find faults. Serious complaint about this, and I do not recommend Chinese people to rent Eurocar vehicles in Serbia in the future.
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