The service was excellent. I arrived one and a half hours earlier than the scheduled time, and it was very smooth to pick up the car. The car provided was an upgrade from the one I booked, which was genuinely great. Four days of driving without any issues, very hassle-free. The return process was also very smooth, and they dropped us off at the airport, so there was nothing to worry about.

Excellent service of shuttle from and to airport, easy and fast on deck, car as I expected.

The car had a good number of miles on the odometer, but it worked well functionally. Only issue was a passenger side wiper blade that needed to be replaced as we encountered a lot of rain.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.