Good booking experience, low average rental car agency experience

Overall, the service was pretty good. However, the car was not ideal; it was covered in scratches and dents, and taking photos of all the damage was almost impossible. It was an old car with 80,000 kilometers on it. When renting, I informed them that I had already purchased full coverage from QEEQ, and while their attitude cooled immediately, they didn't push additional insurance. During pickup, I saw several cars in the parking lot with smashed windows, which made me quite anxious. Wherever I parked, I made sure to clear the car of all belongings, fearing break-ins. When returning the car, the staff thoroughly inspected for damages using a tablet that showed the vehicle's previous condition. Since there were no new damages, everything was fine with no issues. My worries were eased a bit, though I'm still waiting to see if there will be any traffic fines later. I suggest QEEQ remind customers renting cars abroad to bring a phone mount. I forgot mine this time, and it was extremely inconvenient.

The overall service was average, and the staff seemed rather impatient during pick-up. Be sure to inspect the car carefully, and it’s best to record a video as evidence. This is a local rental company with affordable rates, but adding insurance is part of their business strategy. Car theft, smash-and-grabs, and luggage theft are common in Italy, especially in parking lots near tourist attractions. The police are typically unhelpful, so it’s highly recommended to purchase comprehensive insurance, including coverage for lost items inside the vehicle. When choosing a rental company, compare the total costs after adding full insurance.

Overall, it's quite satisfactory.

The counter staff included a man named Dario, who managed to be very unpleasant, even though everything was in order and there were no complications with order or payment. Tried really hard to make us pay additional insurance. No help at all to get the car our of their over-packed garage. AND they are closed 2300-0700.

The car aas not quite as big and not nearly as powerful as expected. It was however very economical, clean and new and drive very smoothly. The cruise control was fantastic! Staff were extremely helpful and friendly, dealing with many customers who were hot and had had delays. Lots of respect and praise for them!

Very easy to book! Great value which didnt need dropping.