Das Auto war genau das gebuchte Model was super war. Das Übernahmeprotokoll habe ich nie gesehen und trotzdem wurde meine Unterschrift darauf verwendet. Der Kundenservice von Europcar war dafür sehr freundlich.

Very good! You need to get a number for picking up the car! It's on the right-hand side of the counter.

Overall satisfied

Very satisfied, excellent and enthusiastic service.

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.