It's still okay overall. After all, it's the usual routine. They try to sell you some insurance, but you can just decline. It's normal for frontline staff to have pressure, so let's be understanding.

Very satisfied

We arrived at the car rental location in San Francisco at 11 o'clock. After checking the necessary documents, the counter staff gave us a manual and the keys. We went to the underground garage to pick up the car ourselves. We had booked a Chrysler 200 convertible, but to our surprise, we were upgraded for free to a yellow Camaro convertible. Really excited, thumbs up!

The service was alright, but they kept pushing for upgrades to luxury cars and insurance. Besides, the car selection was limited. They advertised a Nissan Altima, but only had South Korean Hyundai cars.

The drop off was very bad! No signs in the car park directing. Nothing to say where to drop keys. Managed to eventually find it our selves as the phone number given was not 24/7!! Very poor ending to what otherwise would have been a good experience.

Easy and straight forward. Only issue was not easy rent cars problem.