The process was fast, but the car was very different from what I booked. I reserved a BMW X5 but got a Ford Explorer. I’m not sure if these are considered the same class, but the price difference is substantial, which seems off.
1. The car I rented was not the model I reserved. If it were a Skoda, I wouldn't have spent so much money! 2. The customer service staff had a bad attitude and their English was very poor, making communication very difficult. 3. During the return inspection, they said the fuel tank was almost full, but I clearly filled it until the pump stopped.
The staff pushed the insurance. I remember saying I already bought insurance, but perhaps I didn't fully understand the staff's explanation, leading to unknowingly purchasing expensive insurance. A costly lesson—everyone should be cautious!
my only complaint was at Buchbinder they have plastic boxes with lots of keys in each box. Originally I was going to get a Fiat Panda, then he changed his mind and said ill give you this instead. I am still trying to work out how the picture I have sent is like the one I ordered or similar ? I was so tired as I had been up since Thursday 15:00pm so around 23hrs and we had a 60min drive to Dortmund. I think it wouldn't of mattered what I ordered from Easyrentals, Buchbinder just pick a key out the box.
About QEEQ:10.0/10
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