Above expectations! Everything was perfect

Few staff members, average environment. It would be great if there was someone who spoke Chinese. Service attitude is acceptable, but the wait time is long.

We were expected (as per the reservation) a different make of car but there was no issue with the one we got.

Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.

The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.

Great place to book a car rental at a good price. The price protector saved me another few dollars on an already great price.

Like: the car is too safe, good space inside
Dislike: no words