The staff provided excellent service and communicated smoothly.

The staff quickly located the reservation using the name provided. They may try to upsell insurance and require proof of additional insurance coverage. You need to provide the rental agreement, specifically the section explaining the insurance coverage, before they accept it. Additionally, you'll need to sign a declaration stating you haven't opted for the company's extra insurance coverage. Once completed, you're ready to pick up the car!

Couldn't get the Renault as booked, had to pay more to upgrade to another car, but the car was in good condition.

The service was okay, but they gave us a different model, and it felt significantly worse.

Pick-up and drop-off were quite fast