The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

I have now rented at least half a dozen times from Routes in the past year. The cars are new and clean. The counter staff is extremely friendly. They didn't have the vehicle I booked, but offered me an amazing upgrade that I was more than satisfied with. Great customer service and team.

The points you can collect using Easyrentcars saved me over 25USD towards my car rental. I think I'm sticking to using Easyrentcars.com for all my future car rental needs. I had to cancel a booking and rebook later on and no cancellation fees and the charges were refunded quickly. Service is prompt and great!

Supportive staff and an easy rental experience

Like: service is fine, car is meet my standard.

Like: the car is too safe, good space inside
Dislike: no words