I purchased the platform's full insurance with a discount, and everything went smoothly on-site.

Very satisfied, smooth communication, and fast service.

Early arrival? No service. They insisted on serving at the exact booked time. The confirmed car model was not available, and they initially refused to upgrade, offering only smaller models that weren't even at this rental location. We had to go to another place to get the car. Customer service didn't provide a solution immediately, and after a long wait, they could only offer a manual transmission car. Poor service!

Had to wait for a long time when returning the car.

Free upgrade to a similar model, and the car was in great condition.