Due to language barriers, extending the rental period by an additional two days resulted in the car rental staff requiring me to repurchase insurance for the previous seven days. Attempts to resolve this through the Zuzuche platform and in-person discussions were ineffective, which was very disappointing! It's hard to satisfy users when such a major rental platform cannot resolve common issues like this. Truly frustrating!
Dishonest company with overcharging practices. Before returning the car, I made sure to fill the tank completely. I drove approximately 270 miles and spent over $50 on gas (hybrid vehicle). Then, I drove about 25 miles to the airport to return the car. The attendant checked the vehicle and said everything was fine. However, later I received a bill stating that I was charged for 3 gallons of gas at a cost of over $40. Driving 270 miles used just 13.3 gallons of gas, but they claimed I needed 3 gallons for a 25-mile drive to the airport. This is truly a dishonest company.
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