The car rental store aggressively upsold unnecessary services and set traps. I rented a car in Los Angeles and returned it in San Diego, a 130-mile journey for one day. I made my booking with full insurance, returning the car with a full tank, for a total cost of 996 RMB. However, during pickup, they added an 'any fuel return' option and roadside assistance, which cost an additional $144.29. Since I picked up the car in the middle of the night, I instructed the staff to proceed as per my reservation and signed without carefully reviewing the details. For a one-day rental between Los Angeles and San Diego, driving 200 kilometers, the total cost was 996 RMB plus $144.29. This turned out to be my most expensive rental experience in the United States in over a decade of renting cars. Very disappointing!
The staff mentioned a promotional offer during the rental process, saying that the car could be returned without a full tank and confirming there were no additional charges. However, a gas service option was actually added, which was much more expensive than refueling on my own. This feels deceptive.
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