Fairly satisfied. There was a minor issue with the car's tire during the trip. I called customer service, and later at another city's rental location, the car was replaced. The issue was resolved relatively smoothly.

Since we arrived at Frankfurt Airport early on a Sunday morning, there was only one staff member working. Our reservation was for 10 AM, but we didn’t want to wait for over an hour. We directly approached the car rental staff and asked to pick up the car early. To our surprise, he was very happy to assist us. He explained all relevant details clearly with no upselling of any services, and we successfully got the car ahead of schedule. The return process was also very simple and smooth, and the pre-authorized deposit was refunded on the same day! No excessive promotion of any products! The return procedure was very seamless as well! In the future, we will definitely consider Eurocar as our first choice for car rentals!

Sometimes the queue at the counter is very long, sometimes it's completely empty. It depends on the time; on average, the wait is 10 to 20 minutes. The service attitude is alright; some are very business-like, and some are more eager to help. Encountering a good employee is a matter of luck.

The store at Frankfurt T2 is very convenient, located just to the left of the exit.

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.