The car pickup process was smooth, without any attempts to upsell insurance. The staff were very friendly. However, the reserved car model was not provided, and I got a Jeep instead. Still, the car was quite new and in great condition, so it was not a big issue.
The counter service attitude was not good. We had booked a Jeep Grand Cherokee, but they firmly said there was none available, and we had no choice but to take a Hyundai. However, when we got to the parking lot, we saw a Jeep Grand Cherokee. After communicating with the staff, they quickly replaced it for us!
The car pickup point at Union Square, San Francisco, likely due to its proximity to the city center, has very enthusiastic staff, but the queues are extremely long. There are self-service pickup machines nearby, but due to operational issues, their efficiency is very low.
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