Overall satisfied. Both pickup and drop-off were at the airport, but you need to call in advance to confirm the exact location. If you don't have full insurance, be sure to mark all existing vehicle issues with the staff during pickup; otherwise, there could be major problems during drop-off! I bought full insurance at the airport and assumed the staff had already marked all issues when I picked up the car, but many previous scratches and dents were actually not noted. When returning the car, the staff claimed there were scratches. Luckily, I had full insurance and the initial video, so I wasn't charged extra. Otherwise, I definitely would have been charged! Make sure to buy full insurance at the airport from the car rental company, not just through the app…