Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Medium SUV | Hyundai Santa Fe or similar

22-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

V.Gore

United States

7-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Tue, Oct 22, 2019

“Good except for the smaller car”

About FOX RENT A CAR: 8.7 /10

I booked a full sized car Chevy Impala or simular. I got aToyota Corolla which is a mid size car

About QEEQ: 8.0 /10

C.GAGNON

United States

8-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Thu, Oct 10, 2019

“FOX car rental failed miserably”

About FOX RENT A CAR: 5.7 /10

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

M.Farrell

United States

7-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Wed, Apr 24, 2019

“Best price, nice car.”

About FOX RENT A CAR: 9.7 /10

We waited in line over an hour but we got a great Jeep for the money. I’m glad we bought unlimited tolls in Florida. It saved us time and probably a lot of money too.

About QEEQ: 10.0 /10

Easy to book. I like the compare tool.