Very disappointed if Fox customer service

Scott VDL

United States

Reviewed: Tue, Feb 4, 2025

About FOX RENT A CAR: 8.0 /10

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

About QEEQ: 10.0 /10

Hyundai Santa Fe image

Tampa Airport(TPA)

Medium SUV | Hyundai Santa Fe or similar

22-day rental

x2
x2
x2

Relevant Reviews on FOX RENT A CAR Tampa Airport

Ken

United States

x2
x1

4-day rental

Compact SUV | Kia Sportage or similar

Tampa Airport(TPA)

Reviewed: Sun, Sep 29, 2019

About FOX RENT A CAR: 10.0 /10

Tried to book straight with Fox price was higher.

About QEEQ: 10.0 /10

The price was lower than using Fox's site.

R.Soltowski

United States

x3
x4
x2

14-day rental

Full Size | Chevrolet Impala or similar

Tampa Airport(TPA)

Reviewed: Wed, Sep 25, 2019

“Okay”

About FOX RENT A CAR: 7.3 /10

Took a while to get the car. Couldn't fit my golf clubs in the trunk

About QEEQ: 8.0 /10

United States

x2
x1
x1

7-day rental

Compact | Nissan Versa or similar

Tampa Airport(TPA)

Reviewed: Fri, Aug 23, 2019

“The whole car rental experience was smooth, easy and a great value--I would recommend Easyrent!”

About FOX RENT A CAR: 9.3 /10

I was very pleased with the entire experience.

About QEEQ: 10.0 /10

This was my first time to use Easyrentcars.com and I was pleasantly surprised with the whole process.

B.Kozlowski Jr

United States

7-day rental

Full Size | Chevrolet Impala or similar

Tampa Airport(TPA)

Reviewed: Sun, May 19, 2019

“Fox rental was terrible waited in line for over 2 hours & there were only 7 people in front of us.”

About FOX RENT A CAR: 4.0 /10

Like I said the service was TERRIBLE we waited in line for over 2 hours and the employee we had was nasty

J.Csordas

United States

x3
x1

7-day rental

Compact SUV | Kia Sportage or similar

Tampa Airport(TPA)

Reviewed: Fri, Mar 15, 2019

“They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr”

About FOX RENT A CAR: 8.7 /10

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!

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