Unprofessional staff

a.Kelly

Ireland

Reviewed: Sat, Jul 6, 2019

About Easirent: 7.7 /10

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Mini | Toyota Aygo or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

NGRW

Ireland

9-day rental

Economy | Ford Fiesta or similar

Reviewed: Mon, Nov 7, 2022

About Easirent: 10.0 /10

Car smelt overpowering from sanitiser. Was not informed of need to get code from DVLA using my National Insurance Number> Time consuming

About QEEQ: 10.0 /10

T.Maruna

Ireland

1 days rental

Intermediate | Ford Mondeo Estate or similar

Reviewed: Thu, Sep 26, 2019

“TERRIBLE !!!”

About Easirent: 2.0 /10

Tried calling 3 times for pick up at airport, each time no answer. I had to rent a car from a different agency after pre-paying Easirent.

M.Riordan

Ireland

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Wed, Sep 18, 2019

“A very curious arrangement”

About Easirent: 6.3 /10

Dublin airport car rental. Google. Easy. Arrive in Dublin. Call Easyrentcars. Stand in pickup location for 25 mins. Get on bus for 40 mins to car rental site residing 800 yards away. Reason: it’s a Hilton hotel shuttle. Route: drive 5 miles away from airport in rush hour traffic, drop people at Hilton, turn around and drive 5 miles through rush hour traffic back to airport and drop off poor car rental customers at Easirentcars. Wait for 30 mins to speak with front desk. Provide €2600 ‘deposit for damage’. Watch staff look perplexed that I wanted the car on the booking. Informed that a 7 seaters isn’t on site. Sit down and contemplate some inappropriate actions. 20 minutes later car arrives. Wait further 10 minutes as paperwork not ready. Woman on reception laughs saying it’s not always like this. Contemplate more bad things. Drive car away and drink heavily. After journey is completed. Angry. Unlikely to use them again even if I had to drive my family away from an apocalyptic event.

M.O'Neil

Ireland

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Apr 25, 2019

“OK, good for the price paid, but lots of things could be improved.”

About Easirent: 6.0 /10

+ves: Value was good compared to others. Drop off was handled OK. Fuel deposit was swiftly returned. -ves: The car (Hyundai i10) was smaller than expected having paid for a "Fiesta or similar". Lots of unnecessary & unclear choices for insurance and fuel combinations. Pick up location wasn't clean. Collection from Airport took too long.

About QEEQ: 10.0 /10

Easy to use, good price

G.Mulholland

Ireland

1 days rental

Mini | Fiat 500 or similar

Reviewed: Thu, Apr 11, 2019

About Easirent: 9.0 /10

Staff and car excellent. Had to take a taxi to collect car. Driver very unhappy with short journey...and made his view clearly known. That was an uncomfortable experience. Stephanie checked me in and was lovely

About QEEQ: 8.0 /10

Unprofessional staff

Relevant Reviews on Easirent Dublin Airport

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