Unprofessional staff

a.Kelly

Ireland

Reviewed: Sat, Jul 6, 2019

About Easirent: 7.7 /10

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Mini | Toyota Aygo or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

B.Rolling

Ireland

1 days rental

Full-Size Van | Ford Transit 9 Seats or similar

Reviewed: Tue, Sep 17, 2019

“Terrible from all aspects, picking up, condition, add on prices. etc etc”

About Easirent: 4.0 /10

Terrible experience, Condition of 1st van was totally unacceptable. service was poor when picking up both vehicles, just terrible all around. Have sent in a formal complaint but yet to hear back, not holding my breath on the reply.

s.brown

Ireland

1 days rental

Mini | Toyota Aygo or similar

Reviewed: Sun, Jul 21, 2019

About Easirent: 6.0 /10

Never ever again ... over two hours for the pick up process ... ridiculous

Pawel Finke

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Tue, Jul 16, 2019

“SCAM rental.”

About Easirent: 2.7 /10

SCAM!!!! That's all I can say. After arriving to pick up my car the staff decided I'm a resident and demanded some insane documents to rent a car. "Well, sir if you read the fine print..." I DIDN'T GET IT IN THE END!!! Had to pay walk-in prices at a proper place, or lose all the money invested in the trip. Fine, keep the money, hope karma gets you!!

About QEEQ: 10.0 /10

J.Osipenko

Ireland

1 days rental

Full Size Van | Ford Galaxy 7 Seats or similar

Reviewed: Sun, Jun 30, 2019

“Scam Artists”

About Easirent: 2.0 /10

Car was a VW Touran that fit 7 people without luggage. The car had 87,000 kms on it with scratches & multiple dents all over it with a fog light out. It was due for an oil change. The windshield had cracks in it. The pick up experience was awful. We were basically told the online policy to cover the excess damage was worthless. Tyres & glass was not covered, nor was roof damage. They tried to rent us a truck that held 5 with more luggage room. The whole pick up experience was an intimidation & bullying process, which seems to be the norm in Ireland. The same woman who rented the car to us, refused to make eye contact with us upon are return.

I.Blasco Novell

Ireland

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Apr 24, 2019

About Easirent: 7.3 /10

The counter staff recommend us to book an insurance even when we have booked full insurance with Easyrentcars because they told us it won't cover everything. After our trip we have re-read all the information and we were perfectly covered so 100€ wasted...

About QEEQ: 10.0 /10

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Unprofessional staff

Relevant Reviews on Easirent Dublin Airport

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