First after going up to 4th floor a little sign at the counter said go to first floor . Went down to first for to find a huge line with only a few reps at the counter . After a hour in line and not getting close to the counter we gave up did not have 3 hours to wait for a car . Never again wound I consider fox or easy .

The car was extremely dirty and the customer service agent could not switch it out for another. It had a strong smell of weed and when we got to our destination and were unloading the car my son found a joint under the passenger seat. The car had definitely not been cleaned or serviced before they gave it to me. The tire pressure was uneven and the car pulled to one side.

Fox said they didn't have my car (Ford Fusion or similar) and that I would have to wait up to three hours. Or I could rent their Ford Fusion Hybrid for an added $10 a day. The vehicle averaged 36 MPG on 90% highway driving, so there wasn't much added value compared to a regular one. Then they lied and said I had to take an additional $11/day for driving over the Golden Gate Bridge just once! That was $77 plus tax for one trip over the bridge! Finally they charged $150 deposit which was supposed to be refunded, but only $60 was credited back. What was supposed to be a 282.66 rental actually cost over $600.

We were upgraded, which was nice after the approx hour wait in line at the counter. Once at the counter it went quickly.

I loved the rebooking option if the rates decrease by an identified percentage. Saved us $150.

Charged us more than they promised. Poor customer representative at the pick up.

Some functions don’t work (drop price warranty, coupons apply etc), but other then that everything else works smooth, fast and pretty good.