Overall, quite good!

The staff were very friendly and patiently explained everything without pushing for additional insurance. However, the Hyatt Regency Waikiki Beach location was very crowded. Although I had a 10 AM appointment, I had to wait in line until nearly 12 PM to process the paperwork and didn't get the car until after 1 PM. This was partly because the location is too busy, and also because various memberships in the U.S. get priority service. If you pick up a car from this location, make sure to allow at least 2 extra hours.

The attitude and service were very good, but I waited an hour and a half to pick up the car. Business is booming, and there were no cars available for walk-ins—they were all sold out!

We picked up the car around noon, there weren't many people, and the process was quick! It took about 20 minutes to complete the paperwork.

受け付けに時間がかかり過ぎです。