CAR RENTAL REVIEWS ON HERTZ IN HAWAII - HONOLULU

Satisfied with the car, good service, no hidden charges

It was pretty good.

Overall satisfied.

The attitude and service were very good, but I waited an hour and a half to pick up the car. Business is booming, and there were no cars available for walk-ins—they were all sold out!

차량준비로 시간 소요

Good

Overall, quite good!

We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.

Brilliant as usual.

No one else was there, so it was quick and straightforward.

They try to upsell insurance, there are lots of people, and the car pick-up is somewhat slow.

混みすぎて２時かかりました。 もうハイアットからは借りないです。

Make sure to go early, they open at 8 AM.

Satisfied

Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.

Good as always.