Not a great experience due to overcharging unnecessarily

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Convenient and efficient.

The staff at the store in Lyon 7th district have excellent service attitudes.

Car pickup was convenient, the service was good, and the car rented was better than what I requested online. The car had low mileage and was almost new. However, the return location was hard to find, which caused a delay, and I was 40 minutes late returning the car, so I was charged an extra day. The procedures for picking up and returning the car were both convenient.