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Perfect but don’t know why I have to paid twice

Reviewed: Mon, Sep 30, 2024
About Felirent: 6.0 /10
Dear qeeq, I hope this message finds you well. I am writing to express my dissatisfaction with my recent car rental experience and to formally request a refund. I felt misled because the rental fee was automatically charged to my credit card (attachment TA_PdfFileTitle_20240929_124323) , yet upon arrival, the staff member insisted that I pay an additional fee of €211 (attachment Potwierdzenie transakcji 20240929_124357). While I appreciate the service and assistance provided during my rental, I cannot recommend your company due to this unexpected charge, which has left me feeling cheated. I kindly ask for a refund of the €211 charge and look forward to your prompt response. Thank you for your attention to this matter. Sincerely, Adam Sajda
About QEEQ: 10.0 /10
Very nice
Mini | Fiat 500 or similar

Relevant Reviews on Felirent in Italy

Jocelyn Wild

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Reviewed: Tue, Jun 3, 2025
About Felirent: 10.0 /10
Excellent. The car was very new, and there were no issues during the trip.
About QEEQ: 10.0 /10

Clark House

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Reviewed: Tue, Oct 22, 2024
About Felirent: 10.0 /10
Excellent! The car rental company staff are really friendly. The prepaid amount is also very low. I will always rent cars from this company in the future.
About QEEQ: 10.0 /10

Theodore MacAdam

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Reviewed: Tue, Aug 13, 2024
About Felirent: 10.0 /10
The staff were quite polite, but the deposit was a bit high—700 euros. Initially, the car provided was not the same model as booked, but after we explained that we had more luggage, they switched it to a slightly larger car for free that matched the one in the pictures. Make sure to take photos when returning the car, as the staff didn't remember the existing scratches or dents on the car. They only acknowledged it after seeing the photos and videos, realizing it was caused by someone else.
About QEEQ: 10.0 /10

Regan Moore

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Reviewed: Fri, Aug 2, 2024
About Felirent: 10.0 /10
Pretty good, patient and easy to communicate with.
About QEEQ: 10.0 /10

Pedro

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Mini | Fiat 500 or similar
Reviewed: Thu, Dec 26, 2024
About Felirent: 6.0 /10
Few things that I did not like: - The place does not accept a Venezuelan license despite the license being international - The person that we spoke to did not speak any English but only Italian which made the conversation painful - The staff did not explain to us how tolls work in Italy so we paid a ticket because we did not know how they work
About QEEQ: 10.0 /10

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