Je ne re louerai certainement pas une voiture sur ce site.
E.USSEGLIO
France
Reviewed: Wed, Jul 3, 2019
About ACE:6.7/10
Le retrait de la voiture a été horriblement long (plus d’une heure à faire la queue et au guichet). Le tarif paye sur internet était le plus compétitif mais une fois l’option super assurance et pas besoin d’etat Des lieux de retrait et de retour le tarif est nettement moins compétitif du fait de l’attente.
Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.
Checking in a nightmare. Nearly two hours queuing at Bordeaux airport to do check in. Irate customers ended up in aggressive altercation with one of the desk staff, police were called to calm everything down.
Our check in lady apologised and was helpful, but overall a ridiculous length of time to pick up a car.
Dropping off was easier and customer service pleasant and efficient.
Terrible organisation. Looks cheap on the face of it but then they bully you into taking additional cover when you arrive.
Had already paid for extra insurance on time of booking and was told this wasn't sufficient and was useless and was then charged an additional 176 euros on top of the £80 i'd already paid in additional cover.
Would never use this company again.
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Je ne re louerai certainement pas une voiture sur ce site.
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