Overall, the process of renting and returning the car was convenient. The car, with 6000 miles on it, was okay. The original exterior had some wear and tear, but no one checked during pickup. Thankfully, I took photos, so when asked if I caused the damage during return, I could show the photos taken at pickup.
Thrift's service is beyond words. They asked me to cancel the contract just because my credit card doesn't have a chip! They recently changed all their card machines and now only accept chipped credit cards. Debit cards with chips don't work, and they don't accept cash. So, I had no choice but to cancel the order and all of Thrift's services. I'll be sure to exclude them from all my future rentals!
“All 3 people I interacted with were professional, friendly and pleasant, and easy booking process.”
About Thrifty:10.0/10
All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.
“KNOW YOUR ROUTE - WAS TOLD THERE WERE TOLLS SO I PURCHASED THE EASYPASS NEVER ONCE NEEDED IT!!!”
About Thrifty:7.7/10
I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!!
You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$.
Being low income, and on a budget, I could have used that $50 on other needs.
Just a frustrated customer who feels used.
About QEEQ:9.0/10
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