The actual car was provided by ESER. They gave us a Toyota ACE Pro City, which is basically the same model as the Peugeot Rifter we originally booked, just a rebadged version. The car was almost brand new, only a bit over 6,000 km on it. It drove really well, handled mountain roads with zero stress, and came with active safety features, which is what I care about most. The second row has three separate seats, very spacious, though the backrests are quite upright. Taller people might feel a bit uncomfortable on longer rides. The staff were very friendly and patient. There was a small hiccup at pickup: my card kept failing, we tried many times and even used someone else’s card, but nothing went through. That took a while. After waiting a bit and trying again, it finally worked. The most annoying thing was that the phone number shown on the QEEQ booking didn’t work at all, and this has happened to me several times. When I rented in Christchurch, New Zealand, the phone number was also wrong. QEEQ really needs to update the contact details for their partner locations. Our flight landed earlier than planned and I had set a later pickup time, but when we arrived the staff member was already waiting with the car in the parking lot—he’d clearly checked our flight status and came early. If he hadn’t done that, with QEEQ’s number unreachable and no staff coming before the scheduled time, we really would’ve been stuck. He also recommended full coverage to us—three days for just 27 EUR or USD, which was a great deal, so we added it.

I couldn't speak English, so I had to call someone to translate.

The pick-up and drop-off were easy, and the car was in good condition. However, they didn't accept AXA insurance and sold me their insurance, saying, "My car, my insurance" I asked QEEQ to cancel AXA insurance, and they did it. The pick-up and drop-off points are outside the airport, and they pick you up from the airport. I recommend them in total.

It was great as I faced with a counter insurance and asked QEEQ to cancel the AXA insurance. They did it smoothly without any issues.