Overall very satisfied. I was initially worried that the insurance purchased through Piggy Car might face complications, but there were no issues at all.

Excellent

The car assigned to me had only 50,000 kilometers on it, but the roof was full of dents, there were scratches all around, and the bottom corner of the right front door was damaged. Of course, these damages did not affect driving. What truly impacted the drive was that a tire got punctured and leaked air during the trip. This car didn’t have a spare tire, and using tire sealant and inflating it didn’t work, so I had to find a repair shop. They refused to patch it and only replaced it with a used tire at my own expense to get me back to the rental location. However, the rental company wasn’t satisfied with the replacement tire and charged me for a new one. Both charges are currently being processed through insurance claims, and I hope it gets resolved smoothly.

I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.

They only had 1 insurance coverage package which you needed to get the 3rd party coverage that our credit card company didn't have. The package ended up costing us more than the 12 day car rental. I will never do that again.