car wasnt ready upon reaching despite being late for pick up :/

Overall quite satisfied. The car wasn't great, but the service was excellent.

Car rattled a little, but survived teh trip

Biggest let down was I ordered a toyota corrolla bu got a toyota yaris> I am 1.9m tall which is why i ordered the bigger car

Any issues where dealt with quickly. Very clean and very comfortable Toyota Alphard. Rear tv and ac controls. Scratches and marks on exterior off car did not faze us. Plenty of room and space for the whole family is what counted thanks

When people are paying the fee please make sure no hidden surprise like I got when I got an international fee associated with my booking.

Booked the RAV4 model guaranteed and got exactly that. Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever. Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw. Pickup is outside departures before the W pink sign, outside door number 3. Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected. Overall, will rent again.