After getting off the plane, I had to wait almost an hour to complete the paperwork and get the car. I had already reserved a child seat online, but the rental company didn’t prepare it. When I went to pick up the car, I had to wait another half an hour for the seat. Finally, they gave me the seat, but they didn’t help with installation and there were no instructions provided.

Very convenient

The staff tried very hard to sell insurance at pick-up. They were unhappy when I didn't buy it and tried to scare me about potential high costs if the car had any issues. There were very few car models available, much worse than Alamo in the US.

Wait in counter over 30 minute car was not ready and by time I got car it wasn’t clean and fill with gas they give me not 100% clean car .

Like: Got a free upgrade, which is always nice. But had to wait a long time behind just 1 other customer to get service. Car was in excellent condition. Had a great trip in Germany with the car. The price was a steal, even for the basic SUV I had originally requested.
Dislike: No answer at all when calling their office to extend! They absolutely don't pick up the phone. In the end, I had to go to the airport again on the day I was supposed to return the car, to extend my reservation. During drop off, no receipt/information about billing was given.