Following the airport signs, it was easy to find the car rental branch. After taking a number and queuing, there were three numbers ahead, and with two counters open, it took about 20 minutes to get served. The service at the pickup counter wasn’t very enthusiastic but at least they didn’t try to upsell additional insurance. (They informed us we were upgraded to a larger vehicle, but frankly, the car's condition wasn’t great; it felt unstable on the highway.) Worth mentioning, as we were concerned about the early morning return for our flight (the branch officially opened at 8 AM, and we were worried self-service return might lead to issues), we opted to return the car the night before. At the counter, we learned the return location actually opens at 7 AM, so we asked to adjust our return time to 7 AM. They were very accommodating, updated the system, and did not charge extra fees. This time, we rented two vehicles, but neither was in good condition. The Cupra we rented was particularly difficult to drive; its performance in every aspect was subpar. We were a little worried during the return process because, after refueling, we accidentally took a wrong turn and drove an extra ten kilometers, fearing it might not count as a full tank. Additionally, due to time constraints, we didn’t wash the car and only did a basic cleanup. However, the return process turned out surprisingly smooth.

The overall service was okay, and the rental staff could speak English. The condition of the Audi Q5 was also good. When renting the car, the staff asked if I wanted to purchase their full insurance. They also told me that the rental car already came with full insurance. However, if I used the full coverage I bought from QEEQ in the event of a claim, I would still need to pay upfront, and QEEQ would reimburse me later. To avoid the hassle, I decided to purchase an additional full insurance directly from the rental company. Other issues mainly stemmed from the staff's use of slightly incorrect English vocabulary. However, even with that, their English is considered quite fluent for Italy.

Condizione della vettura non era buona in senso che mancava l’acqua al tergicristallo e una ruota perdeva aria continuazione, dovevo gonfiare per tutta la settimana

Ottimo

I was given an upgrade as I had so much luggage

Easy to use. Thanks

Once we’d found the desk there was no queue and we were served immediately. However!! When we dropped the car off we were told we had parked in the wrong place even though it was a Sicily by Car (no. 44) space and we were told to move it to next to the office. We needed to catch our flight and found this unreasonable!! So we left the keys and walked away. Slightly unnecessary demand from the staff member.

Clear pricing and easy to use