Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.

The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.

Well, the overall experience was excellent. When I picked up the car, it was a new vehicle.

The car rental process was very convenient, and the staff were very friendly.

I paid the full rental amount in advance, but the store charged me again without any notice. They provided no receipt and didn't inform me. This is very unprofessional. They promised to refund the extra charges to my credit card within 6-7 days, but they never did. Picking up the car was also troublesome. They said the pre-booked car was unavailable, and the provided car was too small for my luggage. It took about 15 minutes of communication to resolve this. However, I was satisfied with the car I eventually received.