The car was in excellent condition. Although I rented a BMW, they provided a hybrid Mercedes, which was very new and drove great.

The car pickup was convenient, but there was a bit of a line.

Acceptable

Our flight is late and we arrived at 23:45. No one was waiting for us to rent us a car. My husband was sleeping on the bench in the airport. I with kids took a taxi to the camping for 120 euro. It was totally impossible to contact nobody in order to ask to stay till we come (for fee).

Provide more collaborative service between the car orders and car rental companies.

Max sped us through the process from the welcome desk to showing us the car. HE PRE-EMPTED ANY QUESTIONS WE HAD AND MADE THE WHOLE PROCESS SEAMLESS. Particularly liked the way he showed us the size measuring card for bumps and dents that would count or not, and also appreciated the lack of hard sell trying to make us upgrade. A terrific experience!

Very clear interface on Easyrentcars, enabling a quick booking process.