Improve on quality of car

Pretty good.

When I arrived, I was the only one there, no queues. The counter attendant was an Indian man with a very bad attitude. I was using a translated version of my Chinese driver's license, which is entirely in Chinese. He couldn't understand it and kept asking me various questions, including where my hotel was, my phone number, etc. I just asked why other rental stores didn't require this information, but this one did. He rudely replied that their system required it, and if I didn't want to provide the information, I could choose not to rent. It's totally fine to provide this information, but his attitude really upset me. It's the first time I've encountered such poor customer service at a car rental company.

Overall alright, but the waiting time was way too long.

Budget should accept multiple modes of payment (cash, debit cards, online banking, etc.)and should not rely on credit card payment only. Because not every customer has a credit card and some has the ability to pay in CASH!!

There is additional charges when you go to the car rental. Almost half the price.

The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse