80 points; Information exchange between Centauro and QEEQ wasn't smooth. Originally booked for returning the car at a different location, but on-site they suggested returning it at the same place. Later, QEEQ informed me that according to the terms and conditions, the fee for returning the car at a different location cannot be refunded. Everything else was fine.

Excellent

Woman at counter was rude, unhelpful and aggressive. I would like to complain about how she treated customers but she told us no one more senior was available when we collected the car.

Although I’d purchased the upgrade insurance I was slightly perplexed by the woman at the counter who seemed to suggest my insurance wasn’t for full cover. The language barrier was difficult at particular times almost to confuse me more!

Easy to rent with!