Satisfied

Generally satisfied, but the process was a bit slow.

Good shuttle to pick up point near airport. Usual hard sell on insurance. Car had lots of cosmetic damage on outside but was very clean inside and performed perfectly. However this model of Ford Focus was so low to the ground I couldn’t exit the car park ramp of my accommodation without scraping the front spoiler on the concrete. To be fair the charge levied for the damage seemed about right despite the dire warnings when trying to sell me insurance at pickup.

Didn’t shoe up to collect us at the airport to pick up the car. Didn’t take responsibility for their mess neither contacted us to inform us at any point. Over an hour waiting at the airport for them. We were forced to use public transport so we didn’t they to our hotel until 2am. Forced to rent a car with another provider which increased our expenditure. Won’t use them ever again

The staff was helpful but overloaded. I do not have a complaint about them, as they did what they could... but about the company. We were +20 people waiting and only 2 counters open. Moreover, we had to wait for long time because the credit card machines didn't work. Unbelievable!. That's not customer's issue; get a normal credit card machine which works with landline and do not make us wait for 1 hour!. The WORST and SLOWEST rent a car service I have ever had.