The entire process was very smooth. The car was new and clean, and returning it was extremely convenient, located right by the parking building next to the airport. Since it was fully insured, I simply left the car and walked away without any complicated procedures. After returning, there were no surprise charges like traffic violations.
I reserved a Kia Carnival, but initially didn't buy full insurance. The short blonde woman who assisted me had a bad attitude throughout the process. They gave me a huge Staria, which I later found to be too large, so I decided to purchase full insurance. The vehicle is very large and consumes a lot of fuel, but that's not the main issue. Being a front-wheel drive and not a 4WD, it's very heavy, and struggled to go uphill on gravel roads in Australia. It was very dangerous and slid back several times. On three occasions it got stuck, and we spent a lot of time pushing it out. Overall, the experience was not very good.
Very satisfied. Since they didn't have the model I reserved when I picked up the car, they upgraded me to a 4-door Volkswagen for free. I don't remember the exact model, but it was a new car with only a few thousand kilometers on it. The car was very clean inside and out.
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