Dissatisfied with the car model

Car pickup was smooth. Returning the car at Frankfurt Central Station was challenging due to complex and congested traffic. The return instructions were not detailed enough (missing parking lot pictures, exact name, and specific parking level).

The domestic service was very attentive. In Germany, the procedures were different due to local customs. When picking up the car, we filled out forms, registered information, and paid with a credit card. Then the staff handed us the car key and related documents, along with a small piece of paper in German indicating the parking location. We had to find the car ourselves without any inspection procedures. When returning the car, the AVIS staff asked us to wait. After about 15 minutes, they asked if we were returning the car, and told us to go to the parking garage to hand over the keys. After searching around, we finally found someone to inspect the car. The inspection was thorough; they looked around the car and used instruments to test it. After confirming there were no issues, they took the keys, and we went back to the counter for the final settlement. Fortunately, we had allowed enough time, so our schedule was not delayed. The car was new and in excellent condition, fully equipped with all the features of the top model available domestically, making the driving experience very enjoyable.

It's alright, but picking up the car and returning it took some time. The instructions weren't very clear.

We booked Seat Leon, but were given Peugeot 308, which is smaller as expected. We were also charged for refueling, despite returning the car in full tank, but we received the refund after complaints.