The vehicle was very clean, and the car rental guide was provided several days in advance. The staff were very friendly. Once you arrive at the airport, you can call them, and a shuttle will take you to their office. It's very convenient.

We picked up the car around 6:30 due to our flight. Domestic flights to Christchurch usually land after 6 PM. By the time we cleared customs and got our luggage, it was late. The rental company charged us an extra 45 dollars for picking up the car after their closing time of 6 PM, which I find unreasonable.

EZU Car Rental is run by Chinese people, and they intentionally extort other Chinese! Their customer service presents a lengthy English contract when customers pick up the car, rushing them to sign it, knowing they don't have time to read it completely. Customers assume the contract is the same as the one from the official car rental website. However, after signing, they don't give the customer a copy of the original contract. When returning the car, they find various reasons to charge high extra fees, like an outrageous cleaning fee of $200, while the official contract states only $20. If the customer refuses, they threaten to cancel the airport drop-off service, forcing customers to catch a taxi to the airport at their own expense. This company lures domestic tourists with low rental prices and then scams them during the drop-off, extorting fellow countrymen. Shameful and despicable! I will publish my experience on Xiaohongshu to warn more fellow travelers about their ugly tactics.

Everything was perfect Excellent service , Professional and helpful. Courteous staff.

Yes the price drop protector was just right, Thank You.

空港に迎え来るまでにかなりの時間1時間半から2時間が掛かっていた こちらは便も伝えているし、待っていても良いのではないかとも思う。