I really dislike this company! They did not provide the car at the price I booked online and added several unnecessary insurance charges. Additionally, my reservation included a different drop-off location, and they charged me an extra $150 for a one-way fee. It's totally unreasonable! Even worse, the attendant told me that if I didn't add the insurance, I shouldn't rent the car, and they charged my credit card before letting me sign the contract! I advise all Chinese tourists to avoid renting from this company; they take advantage of Chinese customers!
“Los precios no son reales, el seguro contra terceros no lo respetan”
About Budget:8.0/10
La arrendadora no respetó el seguro contra terceros que decía mi reservación que incluía. Ellos dijeron que no estaba en la reservación. Tuve que pagar otros 60 dólares adicionales por la cobertura contra terceros
The Budget counter Staff were very friendly and obliging. On receipt of the car I found out that the car allocated was a 2 door not the 4 door I'd ordered that wasn't a problem the counter staff immediately provided us with a 4 door.
About QEEQ:10.0/10
Excellant service The problem described earlier I put down to miscommunication but it was soon rectified by the counter staff at Budget.
The car was damaged but the real issue was the cleanliness of it. Also the washer bottle was empty but when filled just after the hire when I noticed it, the water didn’t get to the front or rear screens -a legal and safety fail
About QEEQ:8.0/10
Had an issue with first booking as you cancelled it administratively and I had real issues with resolving it by phone. I agreed a £50 voucher but got $50 and had to pay the difference in higher rental charges myself.
They asked me about full insurance and I said no but they took extra money for this!!!
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