It was average, the experience wasn't great. Initially, an Indian lady assisted us, but she was quite indifferent. Later, a Chinese staff member helped us. She first tried to sell us insurance, but when we told her we had already purchased full coverage in our home country, she asked us to choose between a Hyundai and a Kia. I had booked a Hyundai, and since the two cars are different in size, I insisted on getting the Hyundai.