Very satisfied!

Everything else was fine, but when we arrived to pick up the car, we were told the model we booked wasn't available. We had no choice but to switch to another car. We intended to drive a familiar car, which was disappointing. The good thing is that when we got lost returning the car at the airport, the staff came to pick it up.

The car exceeded expectations and the lady who served us at the car collection point was very helpful and pleasant.

First time used platform and all went well.

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Like: Because it was rented on boxing day and returned on New years day I expected there may be problems but all was fine. We were given option of bigger vehicles and because there were no snow tires available we took this to be safer. We went through a pretty huge snow storm and were happy we opted for the heavier vehicle with 4 wheel drive.
Dislike: The Ford explorer ended up being great in snow but a bit hard on gas and it was a very uncomfortable ride. this has nothing to do with the rental agency..just the maker of the vehicle...